Site Information

shop by Category

CONNECT WITH US

 Loading... Please wait...

shop by Category

Shipping & Returns


Returns Policy

Thank you for shopping with lexandlu.com. We take great pride in our reputation for customer service, quality products at a exceptional value. You can return any unopened, unused, items within 30 days of the purchase date.  We will gladly issue you refund for the value of the merchandise or we will exhange your item.

Returns or exchanges will not be accepted after 30 days. The customer pays for return shipping unless we shipped an incorrect item. 

Original shipping fees are not refundable.

You should expect to receive your refund within 15 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (3 to 5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All orders are processed within 24 hours of order and payment receipt on weekdays, excluding holidays. 

You will be able to select your shipping rate option during checkout. The following shipping costs apply:

USPS First Class is a 2-7 day delivery Free (Average Delivery time not Guaranteed) Tracking numbers will be sent via e-mail once the order has shipped.

USPS Priority is a 2-3 Business Day average delivery $4.99 (Average Delivery time not Guaranteed) Tracking numbers will be sent via e-mail once the order has shipped.

***Please note USPS Priority delivery is not a guaranteed 2-3 business day delivery. It is only an estimated delivery time. First Class mail is not insured, if you would like your package insured, you will need to upgrade to Priority shipping.