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Shipping & Returns


Returns Policy

Thank you for shopping with lexandlu.com. We take great pride in our reputation for customer service, quality products at a exceptional value. You can return any unopened, unused, items within 30 days from the shipment date. We will gladly issue you refund for the value of the merchandise or we will exhange your item.

Returns or exchanges will not be accepted after 30 days. The customer pays for return shipping unless we shipped an incorrect item. 

Returns must be received within 30 days from shipment. All returns must be returned unworn, in new condition and in original packaging with the packing slip. If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with tracking. Items valued over $35 must be returned to us with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. We are not responsible for returned packages that get lost.

Original shipping fees are not refundable unless the item is broken or defective upon receipt. Items that are purchased using the free shipping method will be refunded the full amount of the item, less the original shipping fee. The shipping fee varies from item to item starting at $2.99 and goes up depending on the value of the item. You will be notified of the shipping fee that you will be charged upon your return request,

Damaged or defective items must be reported within 3 days of receipt of item.

Returns take 3-5 business to process.

All returns are to be shipped to:

Lex & Lu

7988 W Molly Dr.

Peoria, AZ 85383

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All orders are processed within 24 hours of order and payment receipt on weekdays, excluding holidays. 

You will be able to select your shipping rate option during checkout. The following shipping costs apply:

USPS First Class is a 2-7 day delivery Free (Average Delivery time not Guaranteed) Tracking numbers will be sent via e-mail once the order has shipped.

USPS Priority is a 2-3 Business Day average delivery $4.99 (Average Delivery time not Guaranteed) Tracking numbers will be sent via e-mail once the order has shipped.

***Please note USPS Priority delivery is not a guaranteed 2-3 business day delivery. It is only an estimated delivery time. First Class mail is not insured, if you would like your package insured, you will need to upgrade to Priority shipping.